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Customer Service Jr Analyst - BVT
Customer Service Jr Analyst - BVT
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Have you ever imagined to be part of one of the biggest food companies in the world?
Nourish life is our commitment. This is not limited to food production – it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 90,000 employees worldwide. A large team that has a global vision, without leaving aside the local needs.
Each member of our team is important to make BRF one of the largest food companies in the world. We are guided by values that serve as a compass for our work. Ethics in all actions, transparency in our value chain and innovation are non-negotiable points for us.
Come and join us to be part of this food giant!
BRF values and promotes an inclusive and diverse culture. We consider persons with disabilities for all our opportunities.
Job Description
Main Activities
- Manage complaints from customers, consumers, special customers, distributors, and branches.
- Oversee Salesforce data management, ensuring compliance with BRF guidelines.
- Provide complaints reports to units, sharing necessary information with the team.
- Ensure compliance with BRF commitments and corporate norms.
- Use appropriate personal protective equipment and safety systems.
- Standardize complaints processes (workflows, documentation).
Knowledge and Skills
- Knowledge of quality systems, customer standards, and internal procedures.
- Understanding of applicable legislation, certification standards, and customer requirements.
- Advanced knowledge of MS Office.
- Knowledge of BRF/Banvit systems and company structure.
- Strong work ethic and commitment to excellence.
- Team player with problem-solving skills.
- Ability to work in a team environment.
- Good understanding and application of problem-solving tools.
Stay tuned on our Website to be aware about all the job opportunities we have!